Frequently Asked Questions

We are a financial services private limited company registered under the Companies Act of Kenya. We are an intermediary providing convenient and comparative services for the financial services sector to consumers in Kenya.

We are a registered insurance intermediary under the name PCAX Insurance Agents. We are authorized and regulated by the Insurance Regulatory Authority (IRA) of Kenya. We act by the guidelines and regulations of the IRA and the laws of Kenya.

NO. The prices we show are the exact prices quoted by the insurance providers we work with. We do not charge consumers for using our service. We are completely FREE to use for the consumer, we empower consumers to compare and choose the best insurance cover at the most affordable price.

We compare the different insurance products offered by over 10 different companies at present. You don’t have to go to each and every insurance company in Kenya (trust me there are many…over 40 of them!). You can compare and purchase your insurance from the convenience of your mobile or computer from any of the leading insurance companies of your choice.

We know that price is important to consumers, after all, that’s why you’re comparing. But everyone has different needs and so we’ll help you to find the right product for you, whether that’s by letting you filter search results or ensuring help is on hand to answer any questions you may have or help you along your purchase.

We offer all the benefits and services traditional agents and brokers offer BUT we go even further.
We work with over 10 different reputable insurance companies to give you the best from the insurance industry. Most brokers/agents work with 1-3 insurance providers which limits the consumer’s choice.

We want the consumer to understand, be empowered, and have a wide selection of insurance products to choose from. Our platform PESABAZAAR.com intelligently compares insurance products using 5 important criteria below for the consumer to quickly and easily differentiate the insurance products:

• Price
• Limits of cover
• Free benefits
• Excess
• Exclusions
• Terms and conditions

We have in-house experienced insurance experts who will also help you if you need to make a choice of products or providers. They provide all kinds of advice from pre-sale, after-sale, claims, and any query you may have.

YES. You can compare and purchase the best insurance cover for you completely online. We accept MPESA, Airtel money, Visa, Mastercard, American Express, and many more popular payment methods in Kenya. We won’t charge you any transaction fees for card payments. Our M-PESA Paybill number is 151987.

After your purchase, our insurance experts will call you to make sure that you are happy with your policy and advise you of the after-sales services we offer.

We update our website multiple times a day as we continuously receive updates from insurance providers. They update prices, benefits, exclusions, policy excesses, and many more. We also update our foreign exchange rates 3 times a day to ensure that we are using the latest rates.

We use forex rates to show local currency prices of International Travel Insurance prices. We guarantee our consumers that we will provide a correct, updated, and reliable service for the comparison of insurance products online.

We promise to keep your personal data completely private and confidential. Data that you provide to us for the purpose of getting insurance quotes or buying insurance products will not be passed on to third-party advertisers, we are constantly updating our security protection to keep your data safe.

We will be happy to help you with any purchase or query you have. Please do not hesitate to contact us on our TOLL-FREE number 0800723340 or by email at customersupport@pesabazaar.com.

Additionally, you can raise a callback request on our website www.pesabazaar.com and someone from our team will call you promptly. Here is our contact us page – Contact Us.